FAQs

1. Are your wireless chargers compatible with Apple iPhones?

Indeed, our wireless chargers are specifically designed to be compatible with Apple iPhones. You can enjoy the convenience of fast charging for your iPhone with our 3 in 1 wireless chargers.

2. What are the key features of your wireless chargers?

Our wireless chargers offer a range of impressive features to enhance your charging experience. These include magnetic wireless charging, a foldable design, and a built-in safe protection system. With our chargers, you can enjoy the convenience of charging multiple devices simultaneously while ensuring their safety.

3. How long does it take to charge multiple devices with your wireless chargers?

The charging time may vary depending on the specific devices being charged. However, our wireless chargers are designed to provide fast charging capabilities, allowing you to charge your devices efficiently and conveniently.

4. What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving the item. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging. For more details, please refer to our refund policy.

5. How can I initiate a return?

To initiate a return, please contact us at info@damaslux.com. We will provide you with further instructions and assist you throughout the return process.

6. Can I return personalized or custom items?

Unfortunately, personalized or custom items cannot be returned as they are specially made for you. However, if you encounter any issues with your personalized or custom item, please contact us, and we will do our best to resolve the issue.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Do you offer exchanges?

Currently, we do not offer direct exchanges. The fastest way to get the item you desire is to initiate a return and place a separate order for the new item.

9. Can I cancel or return my order within the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without any justification. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging. For more information, please refer to our refund policy.

10. How can I contact you for further assistance?

If you have any further questions or need assistance, you can reach us at the following contact information:
Trade name: DamasLux
Phone number: 015788148536
Email: info@damaslux.com

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@damaslux.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send